FAQs

Are you eco-friendly?

It’s hard to believe something this silky could be anything but silk, but the rumors are true. Nuno®’s own NeoSilk™ textile is made from 100% post-consumer recycled PET bottles. We believe sustainable luxury is here to stay. Our packaging is also reusable, recyclable and recycled.


How do I wash my products ?

Nuno's NeoSilk™ fabric is 100% polyester. Cold wash, line dry and cool iron if needed.


Where is NeoSilk Made? 

NeoSilk™ is made ethically by our manufacturing partners in China.


Is NeoSilk Certified?

Yes, our fabric has been reviewed and certified by the following organizations:

— Oeko-Tex Standard 100
— Global Recycle Standard (GRS)
— American SCS Environmental Protection Agency
— Authority of TaiWan Environmental Protection Agency


What kind of bottles are used to make NeoSilk?

The yarn is made from discarded mineral water and soda bottles.


Are your NeoSilk™ products recyclable?

Yes! Because rPET fabric has similar properties to virgin polyester fabric, it should be recyclable anywhere that will recycle used clothing.


Is NeoSilk™ polyester?

Yes! NeoSilk™ is recycled polyester (rPET) and will contain the same general makeup as most new/virgin polyester fabrics. It’s machine washable and super durable.


One size fits most?

Our current kimono robs fits up to a US 16 wrapped and tied. The robe can also be worn open and tied in the back. We value all body shapes and sizes and are working on including more sizes very soon.


I see you do artist collaborations. Can I submit my work?

Yes, please! We’re all over anything quirky, fun and fabulous. Please email hello@nunolove.com with a link to your work. Thanks for creating.


When will my product be shipped?

Every order is packed with love by hand, and may take up to 48 hours to process. Once your order is ready to go, you'll get a lovely email with tracking and shipping information. Please note that we do not ship on weekends or major holidays.

We can’t wait for you to get your hands on Nuno®. We ship through our dependable partners at USPS and FedEx. (Yes, we ship internationally too!) We are not responsible for any customs fees related to international shipments.


What's your return policy?

We want you to love your products from Nuno®, so we are happy to exchange full-priced items for other products or a full refund - within 30 days of purchase. Nuno is not responsible for return shipping costs.

All sale items purchased are final.

Please email hello@nunolove.com if you have questions or are unhappy with your product.


I'd love to have Nuno® products in our store. Do you sell wholesale?

We are so excited that you love our product, and we will be ready to take wholesale orders soon. Please reach out to hello@nunolove.com to get more details.


Can you do a custom design for my business?

YES! We are happy to do custom designs for Furoshiki Scarf quantities of 1000 or more. Please contact hello@nunolove.com to get your project started.