FREQUENTLY ASKED QUESTIONS

 

Where does the name "Nuno" come from?

"Nuno" is the Japanese word for "cloth". For more information that you ever wanted, click here.  And since we're trying to help people fall in love with fabric again (or cloth, you might say) we found it was a lovely coincidence. Also, we were originally inspired by the Japanese tradition of "furoshiki", so all in all - we love Japan and are excited to bring this awesome art-form to a global community.


What is "furoshiki"?

"Furoshiki", oh how we love you. In short, it's a Japanese tradition used to wrap objects, often gifts. We could go on and on, but why do that when we can link you to a plethora of information on our blog. Or here. Or here.


When will my product be shipped?

Every order is packed with love by hand, and may take up to 48 hours to process. Once your order is ready to go, you'll get a lovely email with tracking and shipping information. Please note that we do not ship on weekends or major holidays.

We can’t wait for you to get your hands on our Nuno Gift Wraps! We ship through our dependable partners at USPS and FedEx.


What's your return policy?

We want you to love your Nuno Gift Wraps. If for any reason you’re not happy with your purchase, you can either exchange it for another item, or we will provide you a full refund—within 30 days of purchase. Please contact our team at hello@nunolove.com if you need to make a return.


I'd love to have your wraps in our store, do you sell Wholesale?

We are so excited that you love our product, and we will be ready to take wholesale orders soon. Please reach out to hello@nunolove.com to get more details.


Can you do a custom design for my business?

YES! We are happy to do custom designs for quantities of 500 or more. Please contact hello@nunolove.com to get your project started.