Frequently Asked Questions

 

Are you eco-friendly?

It’s hard to believe something this silky could be anything but silk, but the rumors are true. Nuno®’s own NeoSilk™ textile is made from 100% post-consumer recycled PET bottles. We believe sustainable luxury is here to stay. Our packaging is also reusable, recyclable and recycled.


What happened to Nuno Wraps™?

Same core values, new products, same Nuno®. We took the best of our three sizes of furoshiki wraps and optimized them into our new furoshiki scarf, now at the most useful size between the previous medium and large. With NeoSilk™, Nuno® scarves are more wearable, versatile, built to last and most definitely still wrappable.


What is NeoSilk™ fabric?

We love our new textile so much we wrote a whole page on it.


How do I wash NeoSilk™?

NeoSilk™ is 100% polyester. Cold wash, line dry and cool iron if needed.


One size fits most?

Our current kimono robs fits up to a US 16-18 wrapped and tied. The robe can also be worn open and tied in the back. We value all body shapes and sizes and are working on including more sizes in the near future.


What is furoshiki?

Furoshiki, oh how we love you. In short, it's a Japanese tradition used to wrap objects, often gifts. We could go on and on, but why do that when we can link you to a plethora of information on our blog. Or here. Or here.


I see you do artist collaborations. Can I submit my work?

Yes, please! We’re all over anything quirky, fun and fabulous. Please email hello@nunolove.com with a link to your work. Thanks for creating.


When will my product be shipped?

Every order is packed with love by hand, and may take up to 48 hours to process. Once your order is ready to go, you'll get a lovely email with tracking and shipping information. Please note that we do not ship on weekends or major holidays.

We can’t wait for you to get your hands on Nuno®. We ship through our dependable partners at USPS and FedEx. (Yes, we ship internationally too!) We are not responsible for any customs fees related to international shipments.


What's your return policy?

We want you to love your products from Nuno®, so we are happy to exchange full-priced items for other products or a full refund - within 30 days of purchase. Nuno is not responsible for return shipping costs.

All sale items purchased are final.

Please email hello@nunolove.com if you have questions or are unhappy with your product.


I'd love to have Nuno® products in our store. Do you sell wholesale?

We are so excited that you love our product, and we will be ready to take wholesale orders soon. Please reach out to hello@nunolove.com to get more details.


Can you do a custom design for my business?

YES! We are happy to do custom designs for Furoshiki Scarf quantities of 1000 or more. Please contact hello@nunolove.com to get your project started.